ScotRail Accessible Travel Team (Travel Assistance Team)
The travel assistance team provides assistance to blind or partially sighted passengers using their rail service. Assistance may include helping to arrange travel; guidance at stations; help boarding or alighting the train; carrying light luggage; arranging help at your destination station and priority seating.
You are able to book assistance at least three hours in advance for journeys on the ScotRail network. Where the journeys go beyond their network, and involve the use of other train operator services, book your journey 24 hours before travelling.
Contact the travel assistance team for a full explanation of services offered and to arrange assistance in advance of travelling.
They also have an online booking form.
Services offered
- Travel assistance
Contact details
- Address:
- ScotRail Customer Relations, PO Box 27129, Glasgow, G2 9LH
- Phone:
- 0800 912 2901
- Email:
- [email protected]
- Web:
- https://www.scotrail.co.uk/plan-your-journey/accessible-travel
Opening times
- Monday:
- 7am - 10pm
- Tuesday:
- 7am - 10pm
- Wednesday:
- 7am - 10pm
- Thursday:
- 7am - 10pm
- Friday:
- 7am - 10pm
- Saturday:
- 7am - 10pm
- Sunday:
- 7am - 10pm
This organisation was verified on 21 August 2023
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