Safeguarding policy

RNIB is committed to safeguarding everyone who uses our services or comes into contact with us.

Safeguarding is integral to all our work. We take safeguarding seriously. If you have any concerns, please contact RNIB's Helpline by email: [email protected] or call on 0303 123 9999, or contact your local social services team, or the Police.

It is never too late to report a safeguarding concern or complaint. Some people find that reporting gives them a sense of closure and helps them to start moving on. You can contact us on 0303 123 9999. We will listen. We will act.

You can also speak to the police about what happened to you by calling 101.

Sources of safeguarding advice

If you are responding to an emergency, contact emergency services by dialling 999.

If you are concerned that a child may be experiencing or is likely to experience abuse or neglect, and they are not in immediate danger, contact NSPCC on 0800 800 5000 and share your concern.

If you are concerned that an adult may be experiencing or is likely to experience abuse or neglect, and they are not in immediate danger, contact your Local Authority – Adult Social Care and take advice. You can locate the relevant contact details from your local authority's website.

‘Keeping our customers safe’. This leaflet is for our customers and contains information on how to get help if either yourself or someone you know may be at risk or experiencing abuse or harm, and has information on RNIB’s approach to safeguarding.

Download Keeping our customers safe

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If you are living with sight loss and you need advice, please contact the RNIB Helpline on 0303 123 9999.

If the Helpline is closed and you need help, visit the following links on Sight Advice FAQ: