Voice of the customer: BPSP's experiences and perceptions of technology
This report is part of our Voice of the Customer research programme, which consists of a regular survey and series of focus groups with around 400 blind and partially sighted people. This report looks at experiences and perceptions of technology.
Key findings
- Technology influences all areas of life and is key to enabling blind and partially sighted people to carry out daily tasks independently, easily and with confidence – this includes accessing information, getting around and connecting with others.
- Blind and partially sighted people feel fairly confident in using connected devices such as laptops, tablets, and smartphones but are having to self-teach and highlight limited opportunities for formal training.
- Some blind and partially sighted people have concerns about being left behind as technology progresses, over-reliance on technology and the emotional toll when technology fails to work properly.
- Cost and inaccessibility remain primary barriers to adopting new technology, with a desire for inclusive design and involvement in product development. Blind and partially sighted people look to organisations like RNIB to advocate for inclusive technology design and collaboration across industries.
- Participants express mixed feelings about Artificial Intelligence (AI), with concerns about data privacy and a preference for human interaction in certain contexts.
- Blind and partially sighted people have some reservations about AI, but are optimistic about its ability to enhance their lives.