Find practical help

The Priority Services Register is a free service provided by energy suppliers and network operators to help people who may need additional support. If you or someone you live with has a sight condition, you could be eligible. You may also qualify for a winter fuel payment, cold weather payment or the warm home scheme, which are all offered by the UK government.

Winter Fuel Payment - If you have reached the qualifying age you may get help with keeping warm in winter. This can be between £100 and £300 depending on your situation.

Cold Weather Payments - one-off payment worth £25 is paid automatically in severe weather conditions. This is when the temperature goes below zero for seven days in a row (between 1 November - 31 March).

Warm Home Discount - A new online tool is available to make it easier for you to check if you are eligible for the Warm Home Discount, which provides eligible low-income and vulnerable households with a £150 discount off energy bills.

Read more about how you can reduce your fuel bills

Warm spaces are inclusive spaces where everyone can expect a warm welcome from staff and volunteers all across the UK. They are completely free of charge and safe spaces for everyone.

Find out more about Warm spaces.

RNIB and smart meter display-manufacturer geo have worked with industry, including trade body Energy UK, to develop the accessible in-home display (AIHD).

An AIHD, which works together with a smart meter, allows you to understand how much energy you are using and so can help manage energy bills.

Find out more about Smart Meters and AIHDs

An understanding of speeds can help to understand how long things will take and avoid frustration down the line. Whilst generally there are some handy tips on how to reduce your landline/mobile, if you are claiming certain benefits, you may be able to get a monthly broadband deal at a reduced price. Some providers offer bespoke deals, known as "social tariffs", at much lower prices. BT Home Essentials (detailed below) is an example of this.

Read more about internet speeds

Data is information that is moved or processed by computer networks. Understanding how data is used and the impact of different speeds, is important in making sure you have the best and most cost efficient package for your needs.

Most broadband packages offer unlimited data. They vary in speed, contract length, set up charges, exit penalties and what else is included in the package (e.g. calls). To keep costs down, don’t pay for more data, faster speeds or more extras ("bundles") than necessary.

Read more about data usage