RNIB WIN WIN Raffle terms and conditions

The two subsidiary companies, also known as 'Promoters', are each licensed by the Gambling Commission to operate large society lotteries.

RNIB Direct Services Lottery Limited (RDSL) is one of these two subsidiaries. The details of RDSL are as follows:

RNIB Direct Services Lottery Limited (RDSL) is a wholly owned subsidiary of RNIB and is used for providing funds raised by the RNIB Raffle for the individual services of RNIB. RNIB Direct Services Lottery Ltd. (RDSL), registered company no.10907790, registered office: 154A Pentonville Road, London, N1 9JE. RDSL is licensed and regulated in Great Britain by the Gambling Commission under account number 50055. Responsible person: Stuart Fox. These direct services would comprise activities at the individual level, including (but not limited to):

• National Sight Loss Advice Service, which includes RNIB’s Helpline, information available online and a team of face-to-face sight loss advisers (also known as ECLOs or Eye Clinic Liaison Officers)
• Talking Books
• Provision of specialist services for blind and partially sighted individuals, including (but not limited to) advising on employment, technology, confidence building, legal rights, complex needs, eye health, counselling, children and young people.

RNIB WIN WIN Raffle rules

Thank you for supporting RNIB. These terms and conditions refer to online, Telephone and postal entry to our raffle.

1. The cost of each ticket entry into the RNIB WIN WIN Raffle is £1. You may purchase more than one ticket but the maximum number of tickets is one hundred (£100) per draw. Payment to enter the raffle must be made in advance of the draw date. Any payment received after the draw date will be treated as a donation. The maximum combined value of RNIB raffle tickets and RNIB Feel Good Friday Lottery (RFGFL) entries you may purchase in any twelve month period is £1,000.
2. No tickets can be sold to, on behalf of, or for a person under the age of 18 years. The Promoter reserves the right to carry out age verification checks.
3. If a ticket is sold unknowingly to, on behalf of, or for a person under the age of 18 he/she will be exempt from the raffle and will forfeit his/her prize and the stake will be returned.
4. The RNIB WIN WIN Raffle is open to all UK residents aged 18 years and over, except employees of RNIB who are directly involved with the raffle, their agencies and other companies directly involved in the running of the raffle. This means that entries will not be accepted from the Channel Islands, the Isle of Man, Northern Ireland and BFPOs.
5. Raffle ticket entry payments will not be accepted from business bank accounts. This includes cheques and all other forms of payment.
6. Online or telephone payments for raffle tickets by credit card are not permitted. Payments using this method will be rejected. Raffle payments by debit card are accepted. For more information, please visit www.gamblingcommission.gov.uk. Postal payment for raffle tickets is still permitted by credit card. However, some credit card providers may charge a cash advance fee for doing so. Check with your provider.
7. The Promoter will run four separate raffle draws each year. The draw dates will take place in March, June, September, and December.
8. Monies raised by this raffle will support the activities of the direct services of RNIB, registered charity number 226227.
9. Participation in this raffle can be made by returning ticket stubs in the post with appropriate payment (cheque payable to RNIB charity or debit card details) over the phone, or through this website with payment by debit card, where entrants will be notified by email of their ticket numbers.
10. Raffle tickets will be entered into the draw only when the whole payment is received.
11. The Promoter cannot accept CAF payments for raffle entries and all CAF payments will be treated as donations.
12. The Promoter accepts no responsibility for raffle tickets which are lost, damaged, illegible or from which the prize winner cannot be identified, or for any technical failure or event which may cause the competition to be disrupted or corrupted.
13. Any ticket entries received after the closing date may miss entry into the draw and therefore will be considered as a donation to RNIB.
14. A combination of a random number generator and random selection of paper tickets is used to select raffle prize winners.
15. Prizes will be allocated in order of the tickets being drawn from the first Superdraw prize down to the last one. Read full details of raffle prizes.

Prizes are allocated as follows:

March, June and September Superdraw Prizes

Superdraw prize: £15,000

First prize: £1,000

Second prize: £500

Third prize: £250

Fourth prize: five prizes of £100

Fifth prize: fives prizes of £50

Sixth prize: 100 prizes of £10

December Superdraw prizes

Superdraw prize: £25,000

First prize: £1,000

Second prize: £500

Third prize: £250

Fourth prize: five prizes of £100

Fifth prize: fives prizes of £50

Sixth prize: 100 prizes of £10

The likelihood of a ticket winning any prize in our raffle is one in 739. This is based on the results of our all raffles in 2023.

The likelihood of a ticket winning any prize in our raffle is one in 739. This is based on the results of our all raffles in 2023.

a. The result of the raffle draw is final. No correspondence will be entered into. Please keep the ticket or allocated number as proof of purchase.

b. Winners will be notified by post within 20 working days and on the RNIB WIN WIN Raffle website within 10 working days.

c. Where the Promoter is unable to contact a prize winner so that a prize remains unclaimed for six months following the Promoter's first attempt to notify the prize winner, the Promoter may apply the prize as it sees fit, including re-offering the prize in future raffles.

19.  All winners are required to co-operate with the Promoter’s right to publish their win as and where deemed appropriate, and to provide proof of age when requested.

20. In the event of an error, howsoever caused, whether a printing error or otherwise and whether obvious or otherwise, which affects the competition in any way, the Promoter reserves the right to administer the raffle as though the error had not occurred. Where the Promoter deems it appropriate and/or feasible it will notify entrants of the error.

21. Failure to comply with any of these rules may result in the disqualification of the entry. The Promoter reserves the right to disqualify any entry at their absolute discretion.

22. All customer funds to be used in future entries paid to the RNIB Win Win Raffle are held in a dedicated gaming account to maintain a separation from RNIB’s own trading income. However, this will not protect customer payments in the event of insolvency. This meets the Gambling Commission’s requirement for the segregation of customer payments at the level of basic protection.

23. Refunds for payment of raffle tickets will be given under the following circumstances: 1) a person under the age of 18 took part in the raffle, including after the draw took place. 2) a credit card was used to enter the raffle for an online payment or payment over the telephone.

3) a duplicate payment was taken due to an RNIB technical connection failure, where the refund hasn't already been processed by bank transfer.

24. The RNIB Win Win Raffle is subject to the laws of England and Wales.

25. The Promoter’s decision in all matters relating to the RNIB Win Win Raffle is final. RNIB operates a complaints and disputes procedure which is available on our website and by post on request or upon you making a complaint to the raffle hotline on 0303 123 9999 and select option 4. All complaints and disputes will be handled in accordance with the procedure. If your complaint relates to the outcome of your gambling transaction and cannot be dealt with by RNIB’s complaints procedure to your satisfaction, you have the right, free of charge, to have the matter referred to the Independent Betting Adjudication Service an independent organisation offering alternative dispute resolution (“ADR”) services. Referral of the dispute to an ADR entity will not restrict your right to bring proceedings in respect of the dispute in a court of competent jurisdiction.

26. Where the draw date falls on a bank holiday the draw will take place the following working day.

In 2023:

• 3.1 percent of the total proceeds of our raffles was spent on prizes
• 58.4 percent of the proceeds was spent on expenses related to promoting and running the raffle
• 38.5 percent of the proceeds was applied directly to helping people with sight loss
• The total proceeds from all tickets sold was £1,746,197

Responsible Gaming

The Promoter is committed to operating the lottery in a socially responsible way. If you, or someone you know, need information and/or help with problem gambling, please call the National Gambling Helpline on 0808 8020 133 or visit the Be Gamble Aware website www.BeGambleAware.org.

RNIB is proud to be registered with the Fundraising Regulator.

RNIB charity numbers: 226227 and SC039316.