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Our impact

We’re proud of what we’ve achieved – to make a difference for people with sight loss – in our financial year which ended 31 March 2024. For the first time – alongside the audited RNIB Annual Report and Accounts 2023/24 - we’ve brought together a few different stories to show the impact of our work and bring the stats from the report to life.

If we are to serve blind and partially sighted people in the best way – and build a better future – we can’t afford to sit still so it’s useful to see our work in 2023/24 as a platform for our current strategy and focus.

You can read the Annual Report and Accounts for 2023-24 or to find out more about our ambitious plans for the future, you can read all about our current strategy and watch the video on our recent successes below.

Our year at a glance

  • Our Eye Care Liaison Officers (ECLOs) reached more than 72,000 people.
  • This year we helped more than 110,000 people through Sight Loss Advice Service and the Helpline.
  • RNIB’s Bookshare gave 56,000 students access to more than 1,146,000 titles.
  • Fundraising generated £67.8 million.
  • 2,739 volunteers supported RNIB.
  • We helped 744 people to find work and 1,154 to stay in employment.

Securing a U-turn on proposed train ticket office closures

In July 2023, the Rail Delivery Group (RDG) announced plans to close all train station ticket offices in England and Glasgow. If successful, these proposals would have had a devastating impact on people with sight loss, who can rely on trains to travel independently. Read more about our campaign which secured a U-turn on these planned closures.

Read more
A printed UK train ticket with a white background. The ticket is bordered with an orange design and in the bottom right hand corner it says SINGLE.

Providing emotional and practical support: RNIB ECLOs

Between 2023 – 24 our ECLOs reached more than 72,000 people. ECLOs provide a vital bridge between and are central to the support and wellbeing of patients. People who had spoken to an ECLO told us about the impact this service had for them

After speaking to an ECLO:

  • 87 per cent felt more confident to ask for help when needed.
  • 81 per cent agreed they had a better understanding of the condition affecting their eyesight and what it means for them.
  • 84 per cent had a better understanding of the treatment they were receiving/about to receive.
  • Before using the service 22 per cent of people were either well or very well informed, after using the service 90 per cent felt well or very well informed about the support available.

Raising awareness of sight loss with #BeforeYouAsk

We built on the success of See the Person, our successful awareness campaign from 2022/23, by introducing a new phase called #BeforeYouAsk, which encourages people to think more deeply about shifting their own perceptions and attitudes to sight loss.

Read more about the background and impact of this campaign
A woman with sight loss in a brown coat against a brick wall, holding her phone and a cane.

RNIB’s Annual Report and Accounts: Past and present

We’ve built on the ambitious strategy RNIB launched last year. The new strategy has two key priorities and four objectives split between these priorities; it has three additional objectives to ensure RNIB is in the best place to deliver for blind and partially sighted people in the present and the future.

RNIB Group Annual Report and Accounts 2023/24 (PDF)

RNIB Group Annual Report and Accounts 2022/23 (PDF)

RNIB Group Annual Report and Accounts 2021/22 (PDF)

RNIB Group Annual Report and Accounts 2020/21 (PDF)

Talk about impact

Joyce: “I hope my gift will support parents coming to terms with their children’s diagnosis.”

My name’s Joyce and I’m a long-standing supporter of RNIB - a charity extremely close to my heart. Moray, my husband of 18 years, lost his sight in his left eye and has reduced vision in the right due to congenital glaucoma. Jodie and Greg, our two children, were born with Leber’s Congenital Amaurosis, a condition which results in severe vision loss and many other knock-on effects. Greg sadly passed away six years ago, age 24, after a long battle with chronic kidney disease.

Read Joyce's story
Joyce is sat at a table in a coffee shop. She is wearing a black top and glasses with brown coloured frames.

Lauryn: “I’ve come to believe that you can do anything if you put your mind to it.”

Lauryn Brown has a rare form of uveitis that affects her left eye. Uveitis is an autoimmune condition that can result in macular scarring and sight loss. Lauryn also suffers from health-related anxiety and found relief through running. After connecting with RNIB, she ran the London Marathon in the RNIB bib to raise money for others with sight loss.

Read Lauryn's story
Lauryn runs towards the finish line with a big smile and her arms raised in the air. She is running along London Bridge and wearing an RNIB pink vest and a bright green running cap.

Peter: “Without any doubt at all, Elizabeth saved my life.”

Peter Middleton (56) had very little useful vision in his left eye, unbeknownst to him, until a traumatic accident at work left him without vision in his right eye. Pete found it difficult to ask for help from loved ones, which caused him to experience severe depression, leading him down a dark road. Through RNIB’s Sight Loss Counselling service, he was able to open up about what he was experiencing and learn tools to cope, crediting it with saving his life.

Read Peter's story
Peter is sat on a park bench smiling at the camera. He is wearing a light blue polo shirt, blue denim jeans and a brown eyepatch over one eye. He is holding a cane.

Sukhi: “It was lovely to know that I could finally contact someone for practical and emotional support.”

Remi McDonald, age 7, is severely visually impaired from birth – she has Aniridia, Nystagmus and Cataracts in both eyes and also has Photophobia. Her mother Sukhi talks about Remi's sight condition and the invaluable support they have received from an ECLO (Eye Care Liaison Officer) at Birmingham Children’s Hospital.

Read Remi's story
Sukhi and Remi talking to a RNIB Eye Care Liaison Officer. Sukhi is smiling and wearing a long grey dress, sitting on a blue sofa next to her daughter Remi who is wearing a white jumper with multicoloured spots and purple trousers.