Large print, easy read, braille and audio transcription
Customer communication in accessible formats such as large print, easy read, braille, and audio are essential for everyone. Required formats are essential for meeting customer needs and ensuring inclusivity.
Quality and Security
RNIB have over 150 years’ experience innovating and producing accessible information.
Our state-of-the-art production facility can receive documents in multiple ways from electronic to hard copy. We provide cost effective, scalable solutions to process all your customer documents to the right quality and security standard in the most demanding of timeframes.
We work to the highest standard of quality and certifications of:
- ISO 22301:2012 Business Continuity
- ISO 9001:2015 Quality Management
- ISO/IEC 27001:2013 Information Security
- ISO 14001 Environmental Management
- Cyber Essentials Plus
- FSQS Registered
- PCI-DSS Compliance – independently assessed annually
Large print transcription
If your customer has difficulty reading regular-sized print, then Large Print will help.
RNIB’s specialist staff takes your original customer documents and transforms it into a Large Print document.
Our large print standard is 20 font Arial, but we can produce up to 32 font and on different coloured paper.
All Large Print documents adhere to the guidelines set by UK Association for Accessible Formats (UKAAF). RNIB are original UKAAF members and are represented on the board as Vice Chair.
RNIB provide a cost-effective delivery, without compromising standards.
Typical documents we transcribe are:
- Bank statements
- Bills
- PIN’s [Telephone Banking, Debit Card PIN]
- Exams and Educational Material
- Customer information letters
- Magazines
- Menus
- Patient Information Leaflets and Covid Test Kit Instructions
- Political Party documents and Manifesto’s
- Terms and Conditions
Document transcription service
We provide a full accessible document transcription service which includes the secure receipt of electronic data or hard copy, accurate processing of files, quality printing services, rapid despatch and comprehensive reporting.
All Large Print documents adhere to the guidelines set by UK Association for Accessible Formats (UKAAF). RNIB are original UKAAF members and are represented on the board as Vice Chair.
Our key strengths lie in our adaptability and agility to cater to both your and your customers' evolving needs. Our staff possesses extensive expertise in handling various forms of accessible information. Additionally, having team members with sight loss brings invaluable firsthand experience to enhance our understanding and delivery of services.
Easy read transcription
Easy Read is an accessible format primarily to support people with learning disabilities.
A combination of Easy Words and Pictures provides a powerful way of simplifying information for someone who finds reading and writing difficult or where English is not their first language.
RNIB have expanded the reach of Easy Read to include people with sight loss who also have a learning disability.
Most documents can be turned into Easy Read. Good examples are instruction leaflets, appointment letters, local authority documents, banking letters/statements, programmes, and guides.
RNIB provide a cost-effective delivery, without compromising standards.
All Easy Read documents adhere to the guidelines set by UK Association for Accessible Formats (UKAAF) and CHANGE. RNIB are original UKAAF members and are represented on the board as Vice Chair.
Braille transcription
Braille is a system of raised dots for people who are blind or partially sighted. They use their fingers to feel the shape of the dots which tells them what the words are.
RNIB can produce Grade 1 and Grade 2 Unified English Braille. Easy for the customer to read and save, braille documents are double sided, bound and A4 as standard.
All Braille documents adhere to the guidelines set by UK Association for Accessible Formats (UKAAF). RNIB are original UKAAF members and are represented on the board as Vice Chair.
RNIB provide a cost-effective delivery, without compromising standards.
Audio transcription
Provide your communications in audio, either in synthetic or real voice, using narrators or text-to-speech.
Quality audio production has been at the heart of the services offered by RNIB since we began recording Audio Books almost 100 years ago. We are able to provide high quality human voiced solutions from our purpose-built studios for any project.
Synthetic audio is our standard automated solution for information that contains personal information such as a bank statement or doctors' letter.
All audio documents adhere to the guidelines set by UK Association for Accessible Formats (UKAAF). RNIB are original UKAAF members and are represented on the board as Vice Chair.
RNIB provide a cost-effective delivery, without compromising standards.
Our core strengths are:
- Cost effective on-time delivery with high levels of accuracy without compromising standards
- Detailed quality checking throughout process
- Adaptability and agility to meet you and your customers’ needs
- Staff experienced in all types of accessible information
- Staff with lived experience providing valuable first-hand experience
Meeting the NHS Accessible Information Standard
In England, the Accessible Information Standard 2016 (AIS), updated 2024, sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss. This has been strengthened to include reporting, assurance and ongoing continuous improvement. RNIB recognise the challenges you face and can provide you with the support and solutions which are quick, easy and cost effective.
