Welfare Benefits and Rights Customer Feedback Volunteer

Do you have excellent communication skills? Can you build a rapport with people and put them at ease? Could you carry out follow up telephone calls to customers that have received services from our Welfare Rights Team?

If so, then we need YOU to help us evaluate how our service assists people in maintaining their independence, maximising people's income and opening up new opportunities. This role is important, and by giving your time and skills you will be part of a dedicated team who make a real difference to the lives of blind and partially sighted people.

This role does not require a DBS check.

What will I be doing?

• Telephoning customers who have received a service from the Welfare Rights Team

• Gathering information on the quality of the service received, and the difference the service has made to our customers lives
• Responding appropriately to any questions, concerns or worries the customer might have
• Provide further information that may be of benefit to our customers, and refer onto other services for appropriate advice and support where needed

What skills and qualities can I bring to this role?

• Ability to communicate clearly

• Good spoken and written English
• Excellent listening skills and confidence in asking personal questions to get the necessary information
• Patience and attention to detail
• Desirable-Welsh speaker
• Desirable- ability to input information onto a data base

When will I be needed?

During office hours Monday to Friday - We aim to be flexible to suit your circumstances but following up cases can be time consuming so expect to be able to give at least 4 hours a week.

Where will I be volunteering?

The position will be office based. We have opportunites across Wales, so the location will be discussed and agreed with the successful volunteers.

What will I gain from the role?

• Ability to use your existing skills and knowledge

• Involvement in the charity sector, making a difference to the lives of blind and partially sighted people
• Experience of working within an established and dedicated team
• The opportunity to help shape future services, gathering important information that will support the expansion of the Welfare Benefits and Rights Service

What support will I be given?

• Induction and training plan
• Understanding Sight Loss Pack
• Expenses - all out of pocket expenses will be reimbursed including expenses to attend training
• Supervision and support from your volunteer manager/ co-ordinator
• Support from Welfare Rights Team and Independent Living Services

How do I apply?

To apply for this role, please complete and return the Application form (Word 79KB) to volunteering@rnib.org.uk.

If you would like the application form in a different format (such as standard print, large print, braille or audio) or if you have any general enquiries, please contact the Volunteering Team on: 0845 603 0575 or 01733 375 450 or email volunteering@rnib.org.uk

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