Planning your journey in advance will help to make your journey go smoothly. Travel operators should be able to give you essential information about bus stop and train station locations, facilities and platform numbers. But there are also many other ways to plan your journey, depending on the type of transport you are using.
Rail
National Rail enquiries can provide you with information about your train journey over the phone and on the internet. Call 08457 48 49 50 or visit the National Rail website.
Find out more about Rail travel.
London Underground
Transport for London's website has a journey planner, which has been designed so that people using screen reader software such as JAWS can use it easily. There are also live bus and train departure boards which can be checked on the internet or from your mobile phone.
Find out more about London Underground travel.
Bus
Local bus operators are able to give you advice about your journey. You can find out who your local bus operator is from your local council. To find out how to contact your local council, call our Helpline on 0303 123 9999 or email helpline@rnib.org.uk.
Find out more about Bus travel.
Transport for Greater Manchester
RNIB have worked with Transport for Greater Manchester (TfGM) to produce a travel guide for blind and partially sighted people in Greater Manchester. The guide provides basic travel information, including alternative ways of purchasing a tram ticket, the location of help points at tram stops, details of the Greater Manchester concessionary travel scheme and details of community transport services.
Download the travel guide:
Other planning support
The Describe Online website provides text guides National Rail, Transport for London and National Tramways and Metros services stations.
UK Train Times is an application for your smartphone which can help you to find the names and distances of your nearest stations. Find out more on our Travel downloads, podcasts and apps page.
Directory enquiry services are able to connect you to local transport operators and BT Directory Enquiry is free if you're registered as blind or partially sighted. You will be given a pin number so that you can call BT Directory Enquiries for free by dialling 195. Call 0800 587 0195 to request an application form. Your form will need to be countersigned by a professional who knows you, for example your doctor.